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64176: Acronis Cyber Protect Cloud: website back up does not backup content of a symbolic link
Symptoms You have configured a backup plan to protect a website. The website contains a symbolic link. The contents of the symbolic link are not included in the backup, instead the link presented as a file. Cause Our software does not back up the content that a symbolic link is linked to (unless the content is also in the SSH user’s home...
67223: Acronis Cyber Protect Cloud for Plesk: Cannot see the content of a recovery point with user account in self-service mode
Symptoms You enabled Permission for Acronis Backup in self-service. You log in to Plesk with a user account and want to see the contents of a recovery point. The recovery point is empty when you click on it. The issue first occured after the plugin update to 1.5.1-338. Cause Issue in the product. Plugin implementation has been reworked...
64782: Acronis Cyber Protect Cloud: Attempt to refresh vault content errors out with HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error
Symptoms You attempt to refresh content of vault in Cyber Protection console by pressing Refresh button. Operation fails with error message similar to (Vault ID and archive ID will be different): HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error: server returned: {"created...
67706: Acronis Cyber Protect Cloud: Public folders are missing in application-aware backup
Symptoms You have made an application-aware backup on an Exchange server that has some public folders. You want to cover the public folders, but when you browse the backup contents you can't find the public folders in their owner mailbox. Solution Look for the public folder data inside the public folder mailbox (which contains the public...
63576: Acronis Cyber Protect Cloud: backup format is shown as "unknown" in Backups tab after Datacenter is updated to Acronis Cyber Protect Cloud 8.0
Symptoms You have existing backup created with Agent build 12960 or older version Data center is updated to Acronis Cyber Protect Cloud 8.0 (list of released versions - https://kb.acronis.com/content/56310) You go to "Backup" tab, choose location and see "unknown" value in "Backup format" column Cause...
64901: Acronis Cyber Protect Cloud: Backup or recovery of a public folder completes with 'Access is denied. Check credentials and try again.'
Symptoms Backup of Microsoft 365 or Exchange public folders fails with an 'access denied' error or completes with warning. For example: Cannot retrieve the contents of Microsoft 365 mailbox folder 'NNNN': '[Microsoft][ews-code=ErrorAccessDenied]: Access is denied. Check credentials and try again., ICS synchronization...
62808: Acronis Cyber Protect Cloud: how Microsoft 365 emails are backed up if folder is moved
Scenario In Microsoft 365, you have the Inbox folder containing all the received emails. You want to move all emails received in 2018 and earlier to a different folder. You would like to know whether these emails would be saved anew in the next incremental backup. Solution When emails are moved from one folder to another, Microsoft 365 considers...
60836: Acronis Cyber Protect Cloud: "Failed to open the backup archive by the ID" error when attempting to browse recovery points of website or mobile backup
Symptoms In the list of backups, you see one or more archives that have not user-fiendly names, as shown below: If you attempt to browse this archive, e.g. check the recovery points, you receive an error message: Failed to resolve the backup.Failed to open the backup archive by the ID. Full error message contains the full name of the archive, it...
65516: Acronis Cyber Protect Cloud: installation fails with 'The digital signature of the object did not verify'
Symptoms Installation of Acronis Agent fails with this error: 2020-07-22T09:25:47:260+01:00 Operation 'PrepareInstallationFilesOperation' failed with error: Error 0x176001e: Failed to verify the security certificate of the file. | line: 0x7176e1c64226e498 | file: d:\375\enterprise\installer\installation_files\impl\certificates.cpp:...
63511: Acronis Cyber Protect Cloud: recovery hangs when recovering XenServer 7.1 or 7.2 virtual machines from Cloud storage
Symptoms You attempt to recover a virtual machine on Citrix XenServer 7.1 or 7.2 using bootable media or via Recovery option in Cyber Protection console. Backup is located in Acronis Cloud storage. Recovery from Cloud Storage hangs and does not continue. After media hangs, network on VM is disconnected (e.g. you are unable to connect to the...