Search found 33 items
64176: Acronis Cyber Protect Cloud: website back up does not backup content of a symbolic link
Symptoms You have configured a backup plan to protect a website. The website contains a symbolic link. The contents of the symbolic link are not included in the backup, instead the link presented as a file. Cause Our software does not back up the content that a symbolic link is linked to (unless the content is also in the SSH user’s home...
64739: Acronis Cyber Backup: archive content cannot be browsed if sector-by-sector backup mode was used
Symptoms You want to browse archive and restore a certain file, but backup content is not displayed: There are no items to show on this view. Cause Backup was created in sector-by-sector mode. Sector-by-sector mode is used to back up unsupported or unrecognized file systems. Please check backup logs for messages like: Error 0x7002e: Forced...
67223: Acronis Cyber Protect Cloud for Plesk: Cannot see the content of a recovery point with user account in self-service mode
Symptoms You enabled Permission for Acronis Backup in self-service. You log in to Plesk with a user account and want to see the contents of a recovery point. The recovery point is empty when you click on it. The issue first occured after the plugin update to 1.5.1-338. Cause Issue in the product. Plugin implementation has been reworked...
64782: Acronis Cyber Protect Cloud: Attempt to refresh vault content errors out with HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error
Symptoms You attempt to refresh content of vault in Cyber Protection console by pressing Refresh button. Operation fails with error message similar to (Vault ID and archive ID will be different): HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error: server returned: {"created...
67706: Acronis Cyber Protect Cloud: Public folders are missing in application-aware backup
Symptoms You have made an application-aware backup on an Exchange server that has some public folders. You want to cover the public folders, but when you browse the backup contents you can't find the public folders in their owner mailbox. Solution Look for the public folder data inside the public folder mailbox (which contains the public...
63576: Acronis Cyber Protect Cloud: backup format is shown as "unknown" in Backups tab after Datacenter is updated to Acronis Cyber Protect Cloud 8.0
Symptoms You have existing backup created with Agent build 12960 or older version Data center is updated to Acronis Cyber Protect Cloud 8.0 (list of released versions - https://kb.acronis.com/content/56310) You go to "Backup" tab, choose location and see "unknown" value in "Backup format" column Cause...
64901: Acronis Cyber Protect Cloud: Backup or recovery of a public folder completes with 'Access is denied. Check credentials and try again.'
Symptoms Backup of Microsoft 365 or Exchange public folders fails with an 'access denied' error or completes with warning. For example: Cannot retrieve the contents of Microsoft 365 mailbox folder 'NNNN': '[Microsoft][ews-code=ErrorAccessDenied]: Access is denied. Check credentials and try again., ICS synchronization...
62636: Acronis Cyber Backup: backups in Version 11 format write excessive .meta files to temp
Symptoms You create backups in Version 11 backup format. You notice, that large (up to several GB) .meta files are written into the %temp% folder. Cause Metadata files are part of Version 11 format design; these files contain information about archive contents structure. Usually, these files occupy just a few KB, however, for large and/or...
63288: Acronis Cyber Infrastructure Backup Gateway: how to reconfigure ABGW to use another NFS export to store archives
Scenario You use Acronis Cyber Cloud with NFS backend connected through Backup Gateway. You want to migrate the NFS shares to a new server and need to reconfigure ABGW to use the new NFS export. Solution Downtime is expected. 1. Stop Acronis Backup Gateway service by issuing the following command: # systemctl stop vstorage-abgw...
62979: Acronis Cyber Backup: MMS service does not start on a machine if file/folder named 'Acronis' exists in root folder
Symptoms 1. You recover a machine from a disk backup using Acronis Bootable Media 2. After recovery, MMS service does not start. If you try to start it manually, you get an error "Error 1053: The service did not respond to the start or control request in a timely fashion" Since MMS cannot be started, the machine cannot be...