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40776: Acronis SharePoint Explorer: Extraction to a Functioning Site or in SharePoint Content Migration Package Format Fails if the User Does Not Have Access to the Source Site
The original SharePoint farm where the content database was created had a different administrator user. So when Acronis SharePoint Explorer tries to attach it to the current SharePoint farm the operation fails. Symptoms You start Acronis SharePoint Explorer Console and connect to the Agent machine using your SharePoint administrator credentials...
40778: Acronis SharePoint Explorer: Prompt for Credentials when Extracting Data in SharePoint Content Deployment format to the Local Folder
Provide credentials of the user that has access to the network share on the Agent machine Symptoms You start extracting attachments in SharePoint Content Migration Package format to the local folder; The Console asks for credentials: Cause When you extract data in SharePoint Content Migration Package format, the Agent extracts it to a...
41520: Acronis SharePoint Explorer: Extraction to Functioning Site or in SharePoint Content Migration Package Format Fails with "Failed to Create Package File" or with Empty Message
Acronis SharePoint Explorer: Extraction to functioning site or in SharePoint content migration package format fails with "Failed to create package file" or with empty message. Symptoms You start extracting SharePoint items in SharePoint Content Migration Package format or to the functioning site. The operation fails with error message "...
35974: Acronis Backup Advanced 11.7/11.5 for Exchange: Cannot Back Up or Recover Mailboxes, Public Folders, or Their Contents to Outlook 97-2002 PST Because the MAPI PST Service Is Not Registered in MAPISVC.INF
Register the MAPI PST service by using either the MFCMAPI tool (go to Profile -> Advanced profile -> Add services to MAPISVC.INF... and select PST) or Mergeini.exe Symptoms Recovery of Exchange mailboxes, public folders, or their contents to Outlook 97-2002 PST files terminates with the "Cannot find the MAPI service" error. Backup...
33029: Acronis Cyber Backup Advanced: Cannot Browse the Mailbox Contents in a Database Backup or Recover Mailbox Items from This Backup to PST Because the Exchange Libraries for ESE are Not Found or Have Another Version
If the database backup is stored in a managed vault, copy the necessary libraries from a machine with Microsoft Exchange Server to the storage node that manages this vault. If the database backup is stored in a centralized unmanaged vault, copy them to the management server. The version of Microsoft Exchange Server on the machine must be the same...
36952: Acronis Backup Advanced 11.7/11.5: MS Exchange Archive Structure
The structure of MS Exchange information store, transaction logs and mailbox archives consists of multiple components, which ensure data integrity and faster access to archived contents. Exemplary structure of the information store full backup: File that does not have any postfixes and contains only the archive name and .tib extension is a...
46025: Acronis SharePoint Explorer: Troubleshooting Connection or Authentication Problems
This article describes what to check first when facing connection or authentication problems during site/document recovery in Acronis SharePoint Explorer Introduction There are several known issues: When original SharePoint farm where the content database was created had a different administrator user: Extraction to a Functioning Site or in...
39051: Acronis Backup Advanced 11.7/11.5: Mailbox Recovery of Non-Existing Linked Mailbox Fails with “The User Account for a User Mailbox Must Be Enabled.”
Mailbox level recovery of a non-existing linked mailbox fails with "PowerShell error details: The user account for a user mailbox must be enabled" Symptoms A mailbox level recovery of a non-existing linked mailbox fails with an error similar to: Message: PowerShell error details: The user account for a user mailbox must be enabled...
43370: Acronis Backup 11.7 prior to U1: collecting debug logs
How to collect debug logs in Windows, Linux and for Acronis Appliance Windows Open Windows Registry (Start-Run -> regedit). Navigate to this key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Global\Configuration Create a new DWORD_32 named DebugTrace with value 1. Invoke Windows Services (Start-Run -> services.msc). Right-click on each of the...
47720: Acronis Backup Advanced 11.7/11.5: Updating Acronis Management Server Fails with "The file is compressed but does not reside in a read-only database or filegroup."
Decompress files listed in the error message. Symptoms You're updating Acronis Management Server to a new build. Update fails with: LineInfo: 0x39098ee09af00d2b Message: An error occurs while executing SQL command: USE acronis_cms_stats ------------------ Error code: 08323089 LineInfo: 0xc131f5921ff77449 Message: Query 'USE...