Knowledge Base

Symptoms You mount a network share as a Windows mapped drive in Windows Explorer or through the net use command. When you use Acronis software, you may observe the following: Mapped drives are not listed/available in GUI (e.g. as the backup source/destination). Backup via acrocmd command line tool to a mapped drive fails. The drive letters...

Acronis products are designed for the following scenarios: You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware). See: Acronis True Image 2020: Restoring to...

About Pre-/Post-Backup or Pre/Post data capture commands can be used for various operations such as: Stopping services of non-VSS-aware application before snapshot and starting them after backup; Running troubleshooting scripts on automated basis if a problem is not stably reproduced. See more in following articles: Acronis Cyber Backup 12.5...

If there is not enough storage space to create the temporary snapshot file, the backup operation will fail with an error message similar to the following one: Not enough storage is available to process this command This article describes what this temporary file is and how to modify its size. For detailed description of the snapshot process, see...

Need help with product setup? Have an Acronis Priority Engineer install the product and guide you through the options so your configuration meet your organization’s unique needs. Buy Onboarding Service for Acronis Cyber Protect now! Instructions on how to troubleshoot and resolve installation issues. Always make sure you...

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Cyber Backup virtualization solutions. Solution Follow these steps to troubleshoot virtual machine backup failures: Get familiar with technology of virtual machine backup in the About part. Check for known issues in the Known issues...