Knowledge Base

How to collect debug logs in Windows, Linux and for Acronis Appliance Windows Open Windows Registry (Start-Run -> regedit). Navigate to this key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Global\Configuration Create a new DWORD_32 named DebugTrace with value 1. Invoke Windows Services (Start-Run -> services.msc). Right-click on each of the...

Symptoms You mount a network share as a Windows mapped drive in Windows Explorer or through the net use command. When you use Acronis software, you may observe the following: Mapped drives are not listed/available in GUI (e.g. as the backup source/destination). Backup via acrocmd command line tool to a mapped drive fails. The drive letters...

Acronis Management Server database accumulates entries with completed activities and accepted alerts, and can reach considerable size because of this. To reduce the size of Acronis Management Server database you can use a special script to clean up older entries. Solution Download the archive remove_history.zip Make sure there are no...

How to force tape detection Introduction If the detection of a tape drive takes too long, you can increase the wait time by applying some changes in Windows Registry. Solution Close the product and stop Acronis Services. Go to Start -> Run -> services.msc and stop these Acronis Services: Acronis Managed Machine Service Acronis Removable...

On the machine where the Acronis Management Server Service itself is running, you can see that it generates a constant high CPU overload. In some environments higher network usage is also seen. To solve this issue, you should delete content of specific folders and change registry values Symptoms On the machine where the Acronis Management...

If you need to move vault from one place to another, please proceed as described below at the Solution section: Acronis Backup Advaced 11.7/11.5, Acronis Backup & Recovery 11 Advanced Moving a centralized unmanaged vault Moving a centralized unmanaged vault In the Acronis Management Server, click Vaults -> Centralized: Highlight the...

Acronis products are designed for the following scenarios: You can create a disk/partition backup and restore it to a different machine to transfer the entire existing system to new hardware (you may need to use Acronis Universal Restore if you plan to transfer the system to dissimilar hardware). See: Acronis True Image 2020: Restoring to...

Comparison chart for Acronis Cyber Backup and Acronis Snap Deploy product lines Description Acronis Cyber Backup is a backup and disaster recovery solution. Acronis Snap Deploy is a multiple deployment solution. Although these products have relatively similar features and functions, they are optimized for different purposes. If your objective...

Manually detaching a managed vault Introduction In some cases it is required to manually detach a managed vault from the Storage Node and Management Server: when the Storage Node is offline; when automatic detachment fails or requires too much time; when Management Server is unavailable etc. In all other cases, when it is possible, use a detach...

Instructions on finding backups in an offline managed vault Introduction You might face a situation when the Storage Node is offline and there is no possibility to attach a managed vault to a new Storage Node, however you need to immediately access the backup files stored in this vault in order to perform recovery. Instructions below will guide...