Knowledge Base

Instructions on finding backups in an offline managed vault Introduction You might face a situation when the Storage Node is offline and there is no possibility to attach a managed vault to a new Storage Node, however you need to immediately access the backup files stored in this vault in order to perform recovery. Instructions below will guide...

There are two possible causes. Please read the article to fix the issue Symptoms You are adding an Acronis Agent to the Acronis Management Server; The attempt fails with the following error message: Failed to add machine 'NAME' to the management server Cause There are two general causes: Cause 1 You have a machine that is a cloned off...

Acronis Smart Error Reporting is a technology that allows Acronis customers to gain access to online solutions database and get relevant information about error messages shown by Acronis products. How does Smart Error Reporting work? When an operation fails and error is generated, the error message may be stored in logs or displayed interactively...

About Pre-/Post-Backup or Pre/Post data capture commands can be used for various operations such as: Stopping services of non-VSS-aware application before snapshot and starting them after backup; Running troubleshooting scripts on automated basis if a problem is not stably reproduced. See more in following articles: Acronis Cyber Backup 12.5...

If there is not enough storage space to create the temporary snapshot file, the backup operation will fail with an error message similar to the following one: Not enough storage is available to process this command This article describes what this temporary file is and how to modify its size. For detailed description of the snapshot process, see...

Need help with product setup? Have an Acronis Priority Engineer install the product and guide you through the options so your configuration meet your organization’s unique needs. Buy Onboarding Service for Acronis Cyber Protect now! Instructions on how to troubleshoot and resolve installation issues. Always make sure you...

This article provides instruction for troubleshooting virtual machine backup failures in Acronis Cyber Backup virtualization solutions. Solution Follow these steps to troubleshoot virtual machine backup failures: Get familiar with technology of virtual machine backup in the About part. Check for known issues in the Known issues...