Knowledge Base

Introduction When a backup ends with an error status (backup is not created), the software displays a short error message in the product interface, and writes the details in a text log file (“full log”). To see the short error message do either of the following: Click on the red cross or the pause icon || in the center of backup task...

Issue Online license activation of Acronis Cyber Protect Home Office or Acronis True Image fails if the network connection to Acronis servers is blocked in the firewall software, Windows hosts file, router settings or by Internet Service Provider (ISP). Users of Acronis True Image 2018, 2019, 2020 and 2021 Standard can activate Acronis True...

Starting with build 6106 (Acronis True Image New Generation) and build 8029 (Acronis True Image Standard) we are offering direct access to the tools developed by the Acronis forums community. The tools simplifies specific operations in Acronis True Image. Currently available: MVP assistant tool Log Viewer Custom WinPE-based Media Builder Terms...

There is no recycle bin feature in Acronis Cloud storage at the moment. Symptoms An Acronis Cyber Protect Home Office/ Acronis True Image backup that you had in Acronis Cloud storage, was deleted, and you want to restore such backup. Examples, when such situation can happen, include: Backups in Acronis Cloud are deleted automatically in...

Symptoms Backup task hangs at "Calculating time remaining..." Issue can reproduce with any backup source and destination. Cause The issue has various causes, the most frequent being Microsoft VSS-related problems. Follow the steps below to resolve the issue. Troubleshooting Perform the following steps and retry the backup after each...

How to solve e-mail notifications issues. Always make sure you have the latest build of the product. Symptoms In Acronis Cyber Protect Home Office, Acronis True Image you set up E-Mail notifications on operation results; E-Mail notifications fail with the following error message: Cannot send e-mail. The possible reason might be incorrect e-mail...

Introduction This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image and Acronis Cyber Protect Home Office Symptoms 1. Backup to Acronis Cloud fails. 2. When you click on the red X or || icon to see details, one of the following messages is shown: Your subscription has expired...

Introduction This article describes troubleshooting techniques that can be used to resolve/workaround a number of issues with Acronis True Image software, caused by outdated, damaged or missing parts of the software settings and executable files. The list of symptoms when it can help includes, but is not limited to: the error "Cannot create...

Introduction This article explains how to clone a disk in both Acronis Cyber Protect Home Office and Acronis True Image. Using the products you can clone only basic disks, both MBR and GPT. Сloning of dynamic disks is not supported. You cannot clone a single partition, only cloning of an entire disk is possible. If you are...

Introduction This article instructs how to use Acronis Cyber Protect Home Office (formerly Acronis True Image) to recover Windows from a boot failure. Use the present article only if the system is damaged to a state when you can't get to the Desktop screen and launch Acronis Cyber Protect Home Office normally. If you are able to...