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64782: Acronis Cyber Protect Cloud: Attempt to refresh vault content errors out with HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error
Symptoms You attempt to refresh content of vault in Cyber Protection console by pressing Refresh button. Operation fails with error message similar to (Vault ID and archive ID will be different): HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error: server returned: {"created...
71287: Acronis Cyber Protect Cloud: Operations reports are generated in English instead of the selected language
Symptoms You created a report in Acronis Cyber Protect Cloud and selected a non-English language The content of report is generated in English Cause Issue in the product. This issue is resolved.
69849: Acronis Cyber Protect Cloud: Backup deletion fails with "You try to delete an already deleted archive. Probably list of archives is outdated. Press refresh vault to get the actual archive list"
Symptoms Backup deletion from Backup storage tab fails with error "You try to delete an already deleted archive. Probably list of archives is outdated. Press refresh vault to get the actual archive list" An old deleted backup or archive re-appears in Backup storage tab Cause The deleted backup still appears in the list because the list...
69559: Acronis Cyber Platform: Saving data while configuring N-able N-Central integration fails with "Something went wrong" error
Symptoms While performing configuration of N-able N-Central integration, section 5 of the guide, you get this error: Something went wrong while saving the data. Cause There are 2 potential root causes of the issue: While entering the URL of the datacenter for the cloud version of N-able N-Central integration, a trailing slash was added to URL. It...
67978: Acronis Cyber Protect Cloud Integration with ConnectWise Automate: Acronis plugin for ConnectWise Automate doesn't work with the latest Automate 2021.1 patch
Symptoms After update to the 2021.1 patch, you notice issues with ConnectWise integration: Existing integrations are not appearing, however, they are available in the Automate database under the plugin_acronis_backup_partners table. A new partner integration cannot be added. You get a connection error "Object reference not set to...
61916: Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: attempt to browse or delete mobile device backup fails with "Internal error: An expression test has failed."
Symptoms You have a backup of a mobile device that you want to delete. You log in to Cyber Protection console and try to remove this backup. You get this error: Error code: 219 Module: 161 LineInfo: 0x0B320396ADFE3D39 Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_10330"} Message: Failed...
61853: Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Symptoms You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion Cause Current Acronis Cyber Protect products use VMware "InstanceUUID" property in order to identify each...
65224: Acronis software: How to troubleshoot EWS connection by using EWSEditor
Symptoms You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol. Troubleshooting To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and...
63888: Acronis Cyber Backup: Activity fails with "The process cannot access the file because it is being used by another process" and "Failed to lock the file because it is opened in another program"
Symptoms Activity fails with the following error: Failed to lock the file because it is opened in another program, The process cannot access the file because it is being used by another process Example of full error log: click to expand Error code: 236 Module: 16 LineInfo: 0x7BB42EFE3C733243 Fields: {"$module":"...
46690: Acronis Backup: Troubleshooting Pre/Post Commands Issues
About Pre-/Post-Backup or Pre/Post data capture commands can be used for various operations such as: Stopping services of non-VSS-aware application before snapshot and starting them after backup; Running troubleshooting scripts on automated basis if a problem is not stably reproduced. See more in following articles: Acronis Cyber Backup 12.5...