Symptoms You attempt to refresh content of vault in Cyber Protection console by pressing Refresh button. Operation fails with error message similar to (Vault ID and archive ID will be different): HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error: server returned: {"created...
Symptoms While performing configuration of N-able N-Central integration, section 5 of the guide, you get this error: Something went wrong while saving the data. Cause There are 2 potential root causes of the issue: While entering the URL of the datacenter for the cloud version of N-able N-Central integration, a trailing slash was added to URL. It...
Symptoms After update to the 2021.1 patch, you notice issues with ConnectWise integration: Existing integrations are not appearing, however, they are available in the Automate database under the plugin_acronis_backup_partners table. A new partner integration cannot be added. You get a connection error "Object reference not set to...
Symptoms You have a backup of a mobile device that you want to delete. You log in to Cyber Protection console and try to remove this backup. You get this error: Error code: 219 Module: 161 LineInfo: 0x0B320396ADFE3D39 Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_10330"} Message: Failed...
Symptoms You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion Cause Current Acronis Cyber Protect products use VMware "InstanceUUID" property in order to identify each...
Symptoms Backup deletion from Backup storage tab fails with error "You try to delete an already deleted archive. Probably list of archives is outdated. Press refresh vault to get the actual archive list" An old deleted backup or archive re-appears in Backup storage tab Cause The deleted backup still appears in the list because the list...
Symptoms You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol. Troubleshooting To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and...
Symptoms Activity fails with the following error: Failed to lock the file because it is opened in another program, The process cannot access the file because it is being used by another process Example of full error log: click to expand Error code: 236 Module: 16 LineInfo: 0x7BB42EFE3C733243 Fields: {"$module":"...
If there is not enough storage space to create the temporary snapshot file, the backup operation will fail with an error message similar to the following one: Not enough storage is available to process this command This article describes what this temporary file is and how to modify its size. For detailed description of the snapshot process, see...