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70418: Acronis Cyber Protect, Acronis Cyber Backup: “Internal Server Error” appears by attempt to delete or download archive from Web Restore
Symptoms You have backups in the Acronis Cloud storage You are trying to delete or download data from Web Restore console: https://DC-cloud.acronis.com/wr/#/enterprise/dashboard Activity fails with “Internal server error. To resolve the error, contact support with the error details”: Cause Cloud quota has been exceeded or has...
63044: Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to run script inside virtual machine during agentless backup
This article provides instructions for running a pre-backup command on a virtual machine when performing agentless backup Introduction This article describes how to prepare and run Pre-Post script inside a guest VM when performing agentless backup using Acronis Agent for Hyper-V. Script is executed using Powershell Direct....
43831: Acronis software: Windows mapped network drives are not supported
Symptoms You mount a network share as a Windows mapped drive in Windows Explorer or through the net use command. When you use Acronis software, you may observe the following: Mapped drives are not listed/available in GUI (e.g. as the backup source/destination). Backup via acrocmd command line tool to a mapped drive fails. The drive letters...
65528: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Why incremental backup looks like full backup
Symptoms During exploring content of archive you can see that size of Incremental backup is comparable or even higher that Full backup. For example, check full backup size: And compare it with the size of a subsequent Incremental backup: Cause Issue is caused by peculiarities of Recovery point size calculation. The number displayed...
63369: Acronis Cyber Backup: Operation fails with "Failed to lock the file"
Symptoms You create a backup using Version 12 format. An operation with archive (e.g. applying retention rules) fails with the error message Failed to lock the file Example of full error log: click to expand | error 0xa100d9: Failed to delete the backups. | line: 0xb320396adfe3d02 | file: e:/21/enterprise/mms/managers/...
61916: Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: attempt to browse or delete mobile device backup fails with "Internal error: An expression test has failed."
Symptoms You have a backup of a mobile device that you want to delete. You log in to Cyber Protection console and try to remove this backup. You get this error: Error code: 219 Module: 161 LineInfo: 0x0B320396ADFE3D39 Fields: {"IsReturnCode":"1","$module":"disk_bundle_vsa64_10330"} Message: Failed...
61853: Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Symptoms You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion Cause Current Acronis Cyber Protect products use VMware "InstanceUUID" property in order to identify each...
63908: Acronis Cyber Backup, Acronis Cyber Protect: How to run backup task using batch file
How to run a backup using batch file Introduction You can start backup manually using a specially created batch file. Users are allowed to start backup via script if they belong to the group Backup Operators. Solution Make sure that the component Command-Line Tool is installed on the machine: the default location is \...
62960: Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "Failed to establish connection with cloud storage. This may happen due to a blocked port or other network issue."
Symptoms Backup fails with the following error: Failed to establish connection with cloud storage <cloud storage address>. This may happen due to a blocked port or other network issue Example of full error log: click to expand Module: 309 LineInfo: 0x8D165E86FB81959B Fields: {"CommandID":"8F01AC13-F59E-4851-9204-...
63739: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with Windows error: (0x80070570) The file or directory is corrupted and unreadable
Symptoms Activity (backup, validation, etc) fails with the following error: Windows error: (0x80070570) The file or directory is corrupted and unreadable Example of full error log: click to expand Error code: 2064 Module: 23 LineInfo: 0xA61565B622786E4A Fields: {"Path":"E:/Backup/","$module":...