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67541: Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: Activity fails with "DNS hostname resolution error"
Symptoms Activity fails with: DNS hostname resolution error Example of error log: click to expand Error code: 10551508 Fields: {"$module":"disk_bundle_vsa64_24647","IsReturnCode":1} Message: Failed to find archive. ------------------------ Error code: 43712527 Fields: {"$module":"...
65224: Acronis software: How to troubleshoot EWS connection by using EWSEditor
Symptoms You get errors when you use Acronis software to connect to a mailbox or public folder via the Exchange Web Services (EWS) protocol. Troubleshooting To verify if an error is related to Acronis software or to the environment, you can use a tool called EWSEditor to connect to the mailbox or public folder that causes errors and...
69412: Acronis Cyber Protect: How to report False Positive and False Negative cases
Why do I have a false detection? With Acronis Cyber Protect you gain real-time protection with AI-based static and behavioral heuristic antivirus, antimalware, antiransomware, and anticryptojacking technologies. It means that it uses heuristics and analyzes software behavior, rather than relies on signatures only. These features use smart and...
62649: Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning"
Symptoms 1. You back up a Windows machine, 2. Backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning" Example of full error log: click to expand | Error 0x10c476: Volume Tracker has failed to freeze checkpoint '01A604CC-5BC8-4FC7-9D9C-04A628AA5A48...
35681: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware. This article applies to: Acronis Backup 11.5 prior to Update 5 (Acronis Backup & Recovery 11.5) Acronis Backup 11.5 Build 43916 Acronis Backup 11.5 Build 43956 Acronis Backup 11.5 Build 43994 Acronis Backup (Advanced...
71609: Acronis Cyber Protect, Acronis Cyber Backup: Exchange Mailbox Backup/Recovery Fails With "Access Denied" or "Failed to connect to Microsoft Exchange using url"
Symptoms When the user attempts to perform a backup or recovery of Microsoft 365, the operation fails with one or more of the following error messages: Failed to connect to Microsoft Exchange API using url '{0}' Failed to Connect to Microsoft Exchange API by using the following URL Failed to connect to the Exchange Server <..>...
63888: Acronis Cyber Backup: Activity fails with "The process cannot access the file because it is being used by another process" and "Failed to lock the file because it is opened in another program"
Symptoms Activity fails with the following error: Failed to lock the file because it is opened in another program, The process cannot access the file because it is being used by another process Example of full error log: click to expand Error code: 236 Module: 16 LineInfo: 0x7BB42EFE3C733243 Fields: {"$module":"...
62920: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Symptoms Backup fails with: Windows error: (0x800705AA) Insufficient system resources exist to complete the requested service Troubleshooting Check Event Viewer log on the affected Agent machine. Search for possible errors/warnings/information messages from following sources: volsnap, atapi, disk, BitLocker-Driver, Ntfs, stcvsm. For more...
65656: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Unknown status"
Symptoms Backup fails with: Unknown status Example of full error log: click to expand Error code: 66596 Fields: {"$module":"disk_bundle_vsa64_23140"} Message: Failed to commit operations. ------------------------ Error code: 458785 Fields: {"$module":"disk_bundle_vsa64_23140"}...
62918: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Symptoms Backup fails with: Windows error: (0x80070015) The device is not ready Example of full error log: click to expand Error code: 22 Module: 309 LineInfo: 0x8D165E86FB81959B Fields: {"$module":"mms_vsa64_10170","CommandID":"F30407D6-601F-11E0-9C67-FF46DFD72085"} Message: TOL: Failed...