Knowledge Base

Depending on whether you have purchased your Acronis product online, bought in a retail store, or have already registered your serial number, this article describes where to find it. In the product Acronis Cyber Protect Home Office   This product uses subscription licensing model. Serial number is not displayed in the product interface,...

What should be checked if an Acronis Home product does not accept serial number If you are using Acronis Corporate product, see Acronis Corporate Products: Serial Number Is Not Accepted. The article is not applied to Acronis Cyber Protect Home Office or Acronis True Image subscription licenses. To use subscription in the product, register it in...

Uninstall Acronis True Image, delete the TrueImage subkey from Windows registry, and install Acronis True Image again This article applies to: Acronis True Image 9.0 Home Acronis True Image 10.0 Home Acronis True Image 11 Home Acronis True Image Home 2009 Acronis True Image 9.1 Workstation Acronis True Image 9.1 Server for Windows Acronis...

Time-limited serial numbers were provided instead of the full ones This article applies to: Acronis Disk Director Server 10.0 Acronis Disk Director Suite 10.0 Acronis Recovery for Microsoft Exchange Acronis True Image Echo Workstation Acronis True Image Echo Server for Windows Acronis True Image Echo Enterprise Server Acronis True Image 11 Home...

Make sure your installation file matches the serial number you are trying to use This article applies to: Acronis True Image 2015 Acronis True Image 2014 Symptoms You insert a serial number in the Acronis True Image 2014 installation wizard or Acronis True Image 2015 license wizard; You receive an error message similar to the following one:...

What is Acronis account and how to create one Acronis account is your tool to view and manage your Acronis products, upgrades and updates, support programs and support requests. This is the place where you can keep and retrieve serial numbers, download installation files and bootable rescue media, review release notes and product documentation,...

What is Acronis account and how to create one Acronis account is your tool to view and manage your Acronis products, upgrades and updates, support programs and support requests. This is the place where you can keep and retrieve serial numbers, download installation files and bootable rescue media, review release notes and product documentation,...

Symptoms You receive the following message: You've exceeded the maximum number of activations for this serial number and/or Too many activations   Cause You exceed the limit of available activations. For example, you have an Acronis Cyber Protect Home Office 1 computer license and attempt to install Acronis Cyber Protect Home Office...

Symptoms You receive the following message: You've exceeded the maximum number of activations for this serial number and/or Too many activations for one serial number Cause You exceeded the limit of available activations/seats for your Acronis Cyber Protect Home Office subscription. For example, you have an Acronis Cyber Protect Home...

Current products Viewing build number in Acronis Cyber Protect Home Office (formerly Acronis True Image) (Windows and Mac) In Windows: Select Account tab on the left panel. Check the build number: On Mac: Click Acronis Cyber Protect Home Office  -> About Cyber Protect Home Office. Check the build number:...