Knowledge Base

Depending on whether you have purchased your Acronis product online, bought in a retail store, or have already registered your serial number, this article describes where to find it. In the product Acronis True Image 2021, 2020, 2019, 2018, 2017, 2016   Serial numbers of Subscription licenses are not displayed. If you have Acronis True...

You can use a special module to retrieve serial numbers that you purchased online Description You can use Serial Number Auto-Recovery Tool to retrieve the serial numbers for Acronis products that you purchased in Acronis Online Store. (!) Serial Number Auto-Recovery Tool can not recover serial numbers from boxed versions of the product. It is...

Hit CTRL-V to insert the serial license into the installation wizard This article applies to: Acronis True Image Home 2009 and older Acronis products. (!) Latest builds of Acronis True Image Home 2010 and more recent versions allow pasting serial number using right-click -> Paste. See Installation of the latest update of an Acronis product....

What should be checked if an Acronis Corporate product does not accept serial number If you are using Acronis product from Home/Home Office line, see Acronis Home Products: Serial Number Is Not Accepted. Symptoms You enter the license into the "Add license keys" tab and receive an error "These license keys are not valid."...

What should be checked if an Acronis Home product does not accept serial number If you are using Acronis Corporate product, see Acronis Corporate Products: Serial Number Is Not Accepted. Symptoms You insert serial number in Acronis product installation or activation wizard; You receive an error message similar to the following one: The serial...

Uninstall Acronis True Image, delete the TrueImage subkey from Windows registry, and install Acronis True Image again This article applies to: Acronis True Image 9.0 Home Acronis True Image 10.0 Home Acronis True Image 11 Home Acronis True Image Home 2009 Acronis True Image 9.1 Workstation Acronis True Image 9.1 Server for Windows Acronis...

What is Acronis account and how to create one Acronis account is your tool to view and manage your Acronis products, upgrades and updates, support programs and support requests. This is the place where you can keep and retrieve serial numbers, download installation files and bootable rescue media, review release notes and product documentation,...

Time-limited serial numbers were provided instead of the full ones This article applies to: Acronis Disk Director Server 10.0 Acronis Disk Director Suite 10.0 Acronis Recovery for Microsoft Exchange Acronis True Image Echo Workstation Acronis True Image Echo Server for Windows Acronis True Image Echo Enterprise Server Acronis True Image 11 Home...

Make sure your installation file matches the serial number you are trying to use This article applies to: Acronis True Image 2015 Acronis True Image 2014 Symptoms You insert a serial number in the Acronis True Image 2014 installation wizard or Acronis True Image 2015 license wizard; You receive an error message similar to the following one:...

Symptoms You insert a serial number in the Acronis True Image license wizard. You receive an error message similar to the following one: The serial number is incorrect. Cause Possible causes are: Serial number does not match the product version that you are installing. For example, you are installing Acronis True Image 2020, but provide the...