Knowledge Base

This article cover errors and failures cases with System clean-up in Acronis True Image. It provides information about steps necessary for investigation. Always make sure you are facing the issues with the latest build of the product (if it is possible). System clean-up issues may happens under specific circumstances. To identify the exact cause,...

Operating system may hang under specific circumstances. To identify the exact cause, it is necessary to look into the Acronis System Report and collect kernel dump at the moment of hang. Always make sure you have the latest build of the product (if it's possible). Symptoms Operating system lockup is a situation when the system doesn't...

Dieser Artikel beschäftigt sich mit der Lösung von Performance-Problemen in Acronis True Image. Grundsätzlich wird die Performance des Produktes von uns konstant optimiert. Wir empfehlen daher, dass Sie immer auf das neueste Build aktualisieren, um die beste Performance bei Backups und anderen Aktione zu erreichen. Stellen Sie sicher, dass Sie zur...

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software Under specific circumstances, the software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is...

This article looks at troubleshooting performance issues in Acronis True Image. In general, performance is constantly being optimized, so updating to the latest build is always recommended for the best performance of backup and other operations. Always make sure you are troubleshooting performance issues with the latest build of the product (if it...

Symptoms Installation fails with: Installation has failed. Access is denied. Solution The issue might occur during installation of different software components. Each case requires individual investigation. Collect the following information: Process Monitor log MSI Log System report using AcronisInfo Utility and contact Acronis Customer Central.

In some rare cases there can be some issues with HID devices, e.g. you booted machine from Bootable Media and your USB mouse doesn't move or keyboard doesn't type or types wrong. Follow step-by-step instructions below to troubleshoot the issue. Troubleshooting steps Always use the latest build of the bootable media. It should contain more...

Symptome Sie booten den Computer vom bootfähigen Acronis Medium aus. Das bootfähige Acronis-Medium erkennt die Festplatte, das RAID-Volume oder die Netzwerkkarte (NIC) des Computers nicht. Ursache Die wahrscheinlichste Ursache ist, dass das bootfähige Acronis-Medium nicht über Treiber für das entsprechende Gerät verfügt. Lösung 1 Stellen Sie...

If there is an issue with backing up a NAS unit, try using shorter folder names You can only back up files or folders which are on a NAS unit. There is no possibility to back up the whole hard disk drive or partitions of a NAS unit. When selecting Items to back up switch to Files view and browse Network folders of specify Path to your NAS: In...

When you contact Acronis Customer Central, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer. (!) Please make sure to collect system report after you have gathered all the other requested information (Process Monitor Log, PCAP...