Knowledge Base

Make sure your installation file matches the serial number you are trying to use This article applies to: Acronis True Image 2015 Acronis True Image 2014 Symptoms You insert a serial number in the Acronis True Image 2014 installation wizard or Acronis True Image 2015 license wizard; You receive an error message similar to the following one:...

Symptoms You insert a serial number in the Acronis Cyber Protect Home Office or Acronis True Image license wizard. You receive an error message similar to the following one: The serial number is incorrect. Cause Possible causes are: Serial number does not match the product version that you are installing. For example, you are installing...

To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery. You can activate Acronis True Image either on your computer or from...

What should be checked if an Acronis Home product does not accept serial number If you are using Acronis Corporate product, see Acronis Corporate Products: Serial Number Is Not Accepted. The article is not applied to Acronis Cyber Protect Home Office or Acronis True Image subscription licenses. To use subscription in the product, register it in...

Introduction To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery. You can activate Acronis True Image either on your...

To install an Acronis product from command-line you need to extract the installation package and then issue the msiexec command along with defining necessary switches This article applies to: Acronis True Image 10.0 Home Acronis True Image 11 Home Acronis True Image Echo Workstation Acronis True Image Echo Server for Windows Acronis True Image...

Type annotation here Symptoms You want to activate your copy of Acronis True Image. You provide a 16-digit activation key, like 12345678-ABCDEFGH The key is not accepted, and you get this error:Sorry, we couldn't check this serial number. Try again later.Data in the request are incorrect. Cause A 16-digit key needs to be converted into a full...

Why is the final price bigger than offered on the website? If you live in Europe, the most likely reason for the discrepancy in prices is due to VAT. Previously VAT rates were determined by the sellers location. Because our online store Cleverbridge is headquartered in Germany, all transactions with European customers through platform included...

Frequently Asked Questions How do I start using my product? To install Acronis True Image OEM Cloud on Windows: Download and start installation file, Click Install Start application Sign in (If you do not have an Acronis Account, Click “Create account”) Insert 16 digits activation code, Click Activate (Note that your activation code...

To use Acronis True Image, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery. You can activate Acronis True Image either on your computer or from another computer, if your...