Knowledge Base

Click Help -> Generate System Report This article applies to: Acronis True Image 2015 Introduction Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Acronis System Report may be both generated in Windows or from Acronis Bootable Media. Solution Generating Acronis...

The Acronis Linux Report output can be useful to diagnose an issue when running Acronis software from bootable media This article applies to: Acronis True Image 11 Home Acronis True Image Home 2009 Acronis Snap Deploy 3.0 Acronis True Image Echo (!) For Acronis Disk Director 11 see Acronis Disk Director 11 Home: Collecting System...

How to create Linux-based bootable media in Acronis True Image 2014 This article applies to: Acronis True Image 2014 Introduction You can create a standalone version of Acronis True Image 2014 that you can use to boot a crashed machine, or a machine without any operating system and restore an image of your Windows system. For general information...

Acronis Smart Error Reporting is a technology that allows Acronis customers to gain access to online solutions database and get relevant information about error messages shown by Acronis products. How does Smart Error Reporting work? When an operation fails and error is generated, the error message may be stored in logs or displayed interactively...

In some cases, system can become unbootable after recovery operation. No BSOD, just a black screen with blinking cursor or a boot error is displayed. How to troubleshoot such issues and what information needs to be collected, described in this article. Known issues 1. The restored HDD may become unbootable because of lack of drivers that can be...

Unter bestimmten Umständen kann es zu Problemen bei der Erkennung von NAS-Geräten kommen. Um die genaue Ursache zu ermitteln, ist es notwendig, in den Acronis System Report und das Wireshark-Protokoll zu schauen, welches bei der Reproduzierung des Problems gesammelt wird. Stellen Sie sicher, dass Sie immer das aktuellste Build des Produkts...

Windows System Information file lets an Acronis Support Representative have a better insight into situation Introduction Windows System Information file can be useful for troubleshooting an issue that occurs when working in Windows. Windows System Information export contains the following details: Operating system System drivers Running tasks...

AcronisInfo is a utility that automatically gathers User Rights Assignment list, Windows Event Log, Msinfo32, Acronis registry keys, Acronis logs, Acronis Scheduler report, Acronis Disks Report and list of user’s Active Directory groups The supported operating systems are: Windows 2000 and later For gathering the necessary diagnostic...

This article cover errors and failures cases with System clean-up in Acronis Cyber Protect Home Office (formerly Acronis True Image). It provides information about steps necessary for investigation. Always make sure you are facing the issues with the latest build of the product (if it is possible). System clean-up issues may happen under...

Das AcronisInfo Tool stellt verschiedene Systeminformationen zusammen, die der Acronis Support zur Prüfung benötigt. Die Datei AcronisInfo.zip wird abschließend im aktuellen Verzeichnis erstellt. Unterstützte Betriebssysteme: ab Windows 2000   AcronisInfo wurde in die meisten Acronis-Produkte integriert Acronis Backup 12.5: Erstellen von...