Knowledge Base

When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Report at hand Introduction Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Please collect the System Report from the machine requested (Agent machine, Management Server etc...

When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Report at hand This article applies to: Acronis Backup & Recovery 11 Introduction Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Acronis System Report may be generated...

Health warning is reported when calculated health drops below the 70% threshold This article applies to: Acronis Drive Monitor Symptoms Acronis Drive Monitor reported the following alert for one of the disk drives monitored:   Disk health warning detected If Acronis True Image Home or Acronis Backup & Recovery software is installed...

When investigating issues with Acronis Cyber Backup Software products for Linux, Acronis Support may require to get detailed information on the Linux system. Below is the description of how to compile such a report. If Acronis Agent for Linux is used in a GUI environment Open the Management Console and connect to the Acronis Agent installed on...

When opening a case with Acronis Customer Central please collect and provide System Report from the affected machine. Acronis Agent is installed and machine is online Acronis Agent is not installed or machine is offline Machine is started with bootable media If it is not possible to collect system report from console, please use the offline...

The Acronis Linux Report output can be useful to diagnose an issue when running Acronis software from bootable media This article applies to: Acronis True Image 11 Home Acronis True Image Home 2009 Acronis Snap Deploy 3.0 Acronis True Image Echo (!) For Acronis Disk Director 11 see Acronis Disk Director 11 Home: Collecting System...

How to collect logs of SnapAPI drivers in Linux Introduction The SnapAPI module is in charge of all I/O operations on the hard disk of Acronis software. When investigating issues with Acronis Backup Software Editions for Linux, Acronis Representative may require to get detailed information on how SnapAPI module interacts with disks in Linux system...

Acronis Smart Error Reporting is a technology that allows Acronis customers to gain access to online solutions database and get relevant information about error messages shown by Acronis products. How does Smart Error Reporting work? When an operation fails and error is generated, the error message may be stored in logs or displayed interactively...

The Acronis Management Server keeps detailed information about each Agent and its status inside an MS SQL database. This allows us to provide detailed reporting functionality by running queries on the database. Instead of forcing you to formulate and run these queries manually, we have provided integrated GUI functionality to run these queries and...

You either have 1) Windows Server 2008 R2, or 2) Windows Small Business Server 2011, or 3) EFI system partition, or 4) EISA service partition This article applies to: Acronis Backup & Recovery 11 Please select your environment: You are on Windows Server System Symptoms You do a backup of a Windows Server system; The backup operation log...