Knowledge Base

The online backup subscription is annual This article applies to: Acronis Backup & Recovery 10 Acronis Backup & Recovery 10 Online Description   (!) For country availability see:   Acronis Cloud Storage: list of supported countries Acronis Backup & Recovery Online Large Scale Recovery and Initial Seeding: Country...

Activate the subscription to eliminate the issue This article applies to: Acronis Backup & Recovery 10 (All Editions) Acronis Backup & Recovery 10 Online Symptoms An attempt to back up to the online storage errors out with the following message: There is no activated subscription for account 0x00A20021+0x00A20022+0x00A1003A Cause There...

Vergewissern Sie sich, dass Sie auf der Acronis-Website ein Konto haben, und melden Sie sich über das Produkt in Ihrem Konto an Dieser Artikel bezieht sich auf: Acronis Backup & Recovery 11 Acronis Backup & Recovery 11.5 Acronis Backup 11.5 (!) Wenn Sie das Abonnement für Acronis Online Backup bereits aktiviert haben und von der...

Log into your account in the product, select the subscription that you want to reassign This article applies to: Acronis Backup & Recovery 10 (All Editions) Acronis Backup & Recovery 10 Online Introduction You can reassign the online backup subscription from one machine to another, provided that you use the same online backup account....

How to convert a trial subscription of Acronis Backup & Recovery Online into the full one This article applies to: Acronis Backup & Recovery 10 Acronis Backup & Recovery 11 Acronis Backup & Recovery 11.5 Introduction If you have a trial subscription assigned to a particular machine, in order to activate the full subscription...

This has been fixed This article applies to: Acronis Backup & Recovery 10 Acronis Backup & Recovery 10 Online Symptoms In Acronis Backup & Recovery 10 interface, you press Activate Online Backup subscription; In the Subscription selection window, Subscription period for activated subscriptions shows as One month: Cause This...

After Upgrade from Previous Version the Backup Fails with "Message: There is no activated subscription for account 'user@domain.com'.'". This article applies to: Acronis Backup for VMware 9 (Acronis vmProtect 9) Acronis vmProtect 8 Symptoms A previous version of vmProtect was installed as virtual appliance; Online Backup is used; The virtual...

Expand All / Hide All Licensing Questions How is Acronis Cyber Protect 15 licensed? All Acronis Cyber Protect 15 products are licensed per protected system, virtualization host, Microsoft 365 seat or Google Workspace seat. Licenses are subscription-based, valid for 1, 3, or 5 years.* Acronis Cyber Protect 15 has 3 ...

Depending on whether you have purchased your Acronis product online, bought in a retail store, or have already registered your serial number, this article describes where to find it. In the product Acronis Cyber Protect Home Office   This product uses subscription licensing model. Serial number is not displayed in the product interface,...

Introduction When a backup ends with an error status (backup is not created), the software displays a short error message in the product interface, and writes the details in a text log file (“full log”). To see the short error message do either of the following: Click on the red cross or the pause icon || in the center of backup task...