Knowledge Base

Symptoms Attempting to recover backed-up OneDrive files using the Web Restore console fails with the following error message: Restore error... Unsupported file type.. Example of full error message: "code": 99,   "text": "ArchiveReader. Restore error. PC-LOURDES2020-5AFFA6CB-0184-4743-AAAC-35DBBFAD292D-F34590AC-...

Symptoms Tenant is on US2 DC When you check the Activities tab in the Cyber protection console, the tab is empty and the Activities don’t load: Attempts to edit or create protection plans fails with "Internal server error" Cause This issue is resolved.  

Symptoms You're using CloudBlue Connect integration with Acronis Cyber Protect Cloud Since the recent plugin update, sales orders fail to process with the error: "cannot process fulfillment request of type 'purchase': offering item "mailbox_instance_size" is not available" Cause Issue in the product. Acronis...

Symptoms You've deployed Azure Virtual Machine with OS Windows 11 Enterprise multi-session. You're trying to assign the Workstation license/quota (Acronis Cyber Protect Advanced Workstation or Acronis Cyber Backup Advanced Workstation) to the virtual machine. You see no option to choose the license. Cause Issue in the product...

Symptoms The Tenant is located on the EU DC and the storage is baas-fes-eu7.acronis.com Starting from 22nd of March 2023, backups to Cloud fail with “[Archive Server]: storage request timeout” Cause Issue on the DC side. This article  will be updated as soon as the problem is fixed.  

Symptoms Starting from 21st of March, backups to Acronis Cloud fail with the errors: “[Archive Server]: unable to resolve dependent service” or “i/o timeout” This issue mostly affects US DCs. Cause Network issues on DCs. The issue has been fixed.

Symptoms Backup fails with "Operation failed due to a temporary issue in the cloud storage" In the activity details, you see the errors "Object is invalid", "Invalid descriptor": Example of full error message: | error 0x29b001d: Object is invalid | linea: 0x5f25c37074a544c0 | archivo: d:\1108\processor\backup\...

Symptoms You are using abgw-fra2-arp1 Starting from 14th of March, backups to Acronis Cloud fail with the errors: “Storage request timeout” or “Cloud storage is temporarily unavailable” This issue mostly affects EU DCs. Cause Issue on the storage side. This issue is resolved.  

Symptoms You are backing up a device with macOS Big Sur or newer OS version Backup randomly fails with "Operation failed due to a temporary issue in the cloud storage" In the error details, you see the message "Interrupted system call" Example of full error message: Error code: 262160 Fields: {"$module":...

Acronis Cyber Protect Cloud has been tested for compatibility with Microsoft Azure Stack HCI environments and confirmed to work properly in the following scenarios using an Agent-based approach (installing the Protection Agent inside a VM): 1. Installing/uninstalling the Agent for Windows/Linux inside the guest OS of a VM hosted on Azure Stack HCI...