Symptoms
- Customer cannot open Cyber Protect Console.
- Both Acronis Management Server Service and ZeroMQ Gateway Service are not getting started.
- After checking the logs, the following error messages can be found:
Cause
BAS starts to trust api-gateway OAuth2 creds after specific exchange procedure on startup.
Solution
To resolve the issue, account_server.db should be fixed:
- Open https://www.sqlite.org/download.html and download "command-line tools for managing SQLite database files" for the system, unpack them
- Stop Acronis Service Manager Service
- Make a backup copy of C:\ProgramData\Acronis\AccountServer\account_server.db (e.g. zip it and copy to another folder)
- Open cmd and change the directory to the directory with sqlite3.exe:
cd path_to_sqlite3.exe
- Run the command:
sqlite3 C:\ProgramData\Acronis\AccountServer\account_server.db < update_allowed_grant_types.sql
- Start Acronis Service Manager Service again