Licensing
In C22.12, the new functionality "Remote desktop" is introduced in the Advanced Management pack for Acronis Cyber Protect Cloud.
To access all the features in Remote desktop and assistance, the Advanced Management pack is needed. Some features can be obtained with the standard product such as Remote desktop connections via RDP and Workload management actions (shutdown, reboot, sleep, empty recycle bin, logout)
For more details, check the table below:
| Feature | ||
|---|---|---|
| Standard Product | Advanced Management | |
| Remote Connection | ||
| Remote control | YES | YES |
| Remote assistance | NO | YES |
| File transfer and sharing | NO | YES |
| Remote actions | YES | YES |
| Selecting a session to connect | NO | YES |
| Concurrent connections per technician | YES | YES |
| Observing in multi-view | NO | YES |
| Connection modes: Control / Observe / Curtain | NO | YES |
| Connecting via Quick Assist application | NO | YES |
| Remote Connection protocols | ||
| Remote connection via RDP (desktop client) | YES | YES |
| Remote connection via RDP (web client) | YES | YES |
| Remote connection via NEAR | NO | YES |
| Remote connection via Apple Screen Sharing | NO | YES |
| Session management | ||
| Session recording | NO | YES |
| Reporting and monitoring | ||
| Session history and search | NO | YES |
| Screenshot transmission | NO | YES |
More Information
For additional information about features, check Acronis Cyber Protect Cloud: Full features of Remote desktop and assistance