This article discuss the new Remote desktop and assistance components and supported platforms.

Remote desktop components

In C22.12 Remote desktop introduces 3 new components that the customer can use to connect to remote workloads: Connect Client, Connect Agent and Quick Assist. Learn more about the components and how to install them below:

Connect Client

• Remote desktop client for administrators
• Installed on managing workload
• Can be downloaded during the initial remote desktop connection to the workload or from Downloads dialog in Cyber Protect console:

Connect Agent

• Application that helps to establish a secure connection between the client and the remote workload
• Installed on a managed workload
• A module of Cyber Protect Agent and is installed as part of it.

Quick Assist

• Portable application that is necessary for on-demand remote connections to remote workloads
• Does not require installation and can be downloaded from Acronis website: https://go.acronis.com/qa-cloud

 

Supported Operating System

In the following table you can find the supported Platforms for each component:

Connect Client	Connect Agent	Quick Assist
Windows 7 or later macOS 10.13 or later Linux: openSUSE 8 Debian 9, 10 Ubuntu 18.0 - 20.10 RHEL 8 CentOS 8 Fedora 31 - 33 SLES 15 sp2 Mint 20 Manjaro 20	Windows 7 or later Windows Server 2008 R2 or later macOS 10.13 or later Linux: RHEL 8, 8.1 Fedora 30 Ubuntu 18.04 LTS (Bionic Beaver) and 19.04 (Disco Dingo) Debian 9, 10 CentOS 8 OpenSUSE 15.1 (Leap)	Windows 7 or later Windows Server 2008 R2 or later macOS 10.13 or later