Symptoms

• Agent was updated to C22.11, build 15.0.30991
• Backup fails with “Failed to set network isolation status: Error 0x2d20004: {"domain":"AGENT_CORE","code":"BAD_GATEWAY","debug":{"msg":"network-isolation-unit unit is offline"}}”
  
  Example of full error message: click to expand

  Failed to set network isolation status: Error 0x2d20004: {"domain":"AGENT_CORE","code":"BAD_GATEWAY","debug":{"msg":"network-isolation-unit unit is offline"}}
  | line: 0x644c32798ed568b6
  | file: d:\481\enterprise\common\aakore_client\impl\akk_client.cpp:358
  | function: AakoreClient::AkkClient::PerformRequest
  | code: 0xf
  | HttpStatus: 0x1f6
  | Domain: AGENT_CORE
  | Reason: BAD_GATEWAY
  | $module: service_process_vsa64_30991
  |
  | error 0x2470015: {"domain":"AGENT_CORE","code":"BAD_GATEWAY","debug":{"msg":"network-isolation-unit unit is offline"}}
  | line: 0x5b89cde5313bd154
  | file: d:\481\enterprise\common\http\error.cpp:99
  | function: Http::CreateError
  | status: 0x1f6
  | $module: service_process_vsa64_30991

   

Cause

Issue in the product: network isolation unit crashes.

Acronis Development Team released build 31037 to fix the issue.

Solution

To resolve the issue, update the affected agents to the build 15.0.31037.

After updating to build 31037, backups won't fail but will finish with warning. This is planned to be fixed in C22.12 release: