71451: Acronis Cyber Protect Cloud: Attempt to browse archive finishes with "Server encountered an unexpected condition that prevented it from fulfilling the request" or "403 - Forbidden: Policy does not allow current user to do this operation"

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Last update: 23-11-2022

Symptoms

  • You are trying to refresh a location or browse archives
  • Activity finishes with one of the following errors:

-"Server encountered an unexpected condition that prevented it from fulfilling the request. Use as a base for more granular code and context definitions"

-"HTTP request failure for URL "/api/credentials_store/v2/credentials". Server response code: "403 - Forbidden: Policy does not allow current user to do this operation". Server response message: {"domain":"General","code":"Forbidden","reason":"Forbidden","debug":{"msg":"get creds, viewer access level error: tenant scope not granted"

Cause

Issue in the product.

This issue has been resolved in C22.11

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