Symptoms

• You are trying to disable the Protection service on a tenant
• The checkbox "Protection" is grayed out and if you move the mouse over the option you see the message: "You cannot disable a service with non-zero usage"

Cause

Specifics of product implementation: It's not possible to disable a service with non-zero usage because of potential data loss.

Solution

To resolve the issue:

1. Remove agents and backups from this specific tenant.
2. Wait for 1-2 hours till usage refreshes before disabling the service.
3. After that, the confirmation window appears:                                                                                                                                          
4. Specify Admin login information.