- You are trying to disable the Protection service on a tenant
- The checkbox "Protection" is grayed out and if you move the mouse over the option you see the message: "You cannot disable a service with non-zero usage"
Specifics of product implementation: It's not possible to disable a service with non-zero usage because of potential data loss.
To resolve the issue:
- Remove agents and backups from this specific tenant.
- Wait for 1-2 hours till usage refreshes before disabling the service.
- After that, the confirmation window appears:
- Specify Admin login information.