71422: Acronis Cyber Protect Cloud: How to disable Protection service on tenant

use Google Translate

Last update: 20-11-2022


  • You are trying to disable the Protection service on a tenant
  • The checkbox "Protection" is grayed out and if you move the mouse over the option you see the message: "You cannot disable a service with non-zero usage"


Specifics of product implementation: It's not possible to disable a service with non-zero usage because of potential data loss.


To resolve the issue:

  1. Remove agents and backups from this specific tenant.
  2. Wait for 1-2 hours till usage refreshes before disabling the service.
  3. After that, the confirmation window appears:                                                                                                                                          
  4. Specify Admin login information.