Symptoms

• You are trying to install the Acronis Cyber Protect 15 Agent manually
• The installation fails with "Failed to connect to machine 'https://***.***.***.***:9877'. HTTP status code: 402"
  
  Example of error message

  Error 0x62753c: Failed to connect to machine 'https://***.***.***.***:9877'. HTTP status code: 402.
| line: 0xbd708cf8ec2330ae
| file: d:\653\enterprise\installer\applications\ab\logic\resolve_access_token_operation.cpp:135
| function: BaasInstaller::ResolveAccessTokenOperation::ExecuteUnsafe
| $module: ab_installer_vsa64_s_29486.

   

 

Solution

When you are entering credentials, use a token rather than the user credentials.

Using a secure token usually bypasses the 402 error and other errors related to agent registration caused by credentials issues. To resolve the issue, follow these steps:

Step 1

• Generate a secure token:

1. In Cyber Protect Console, click on "Devices":

2. Click on "Add":

3. Scroll to the bottom:

4. Click on "Generate":

5. Choose a lifetime for the token:

6. Click on "Generate Token"

7. Copy the Token:

 

Step 2

• Install the agent:

1. Run the Installer as an administrator

2. Click on "Proceed"

3. Choose "Install a protection Agent" and click on "Install"

4. On The Management Server connection screen:

 

• Input IP/FQDN of your Management Server:

• Input the token you have generated earlier:

5. Click on "Done" and allow the Installation to complete: