71326: Acronis Cyber Protect Cloud: C2C backups fail with "[Archive Server]: internal error" on EU1 DC

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Last update: 07-03-2023

Symptoms

  • The Tenant is located on EU1 DC
  • C2C backups are failing with “Cannot open or create backup file. [Archive Server]: internal error” starting with October 2022

Cause

The issue is caused by an incorrect DNS configuration on DC.

Solution

This issue has been resolved.

 

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