71305: Acronis Cyber Protect Cloud: Agent auto-update failed due to "One or several critical issues are found"

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Last update: 13-10-2022


  1. A scheduled automatic update runs.
  2. The update fails with the following error: "Installation process failed. {"Result":"Failed", "Code":"6452571", "Description":"One or several critical issues are found:"}"


Windows cannot verify the digital signature for some files because SHA-2 code signing support is not installed.


  1. Install the SHA-2 code signing support update by following the steps mentioned in this Microsoft Article.
  2. Retry the installation of the Acronis Agent.