Acronis Cyber Protect 15: Finalizing mounted VM fails with the error: "The link from 'xxx.vmdk' to parent file 'yyy.vmdk' is not found." if datacenter is placed in a folder

Symptoms

Your Vmware Datacenter is placed in a folder.
You run a VM from a backup on an ESXi registered in this Datacenter using a Vmware agent.
The finalization of this VM fails with an error like this: "The link from 'xxx.vmdk' to parent file 'yyy.vmdk' is not found."

A full error text

MODULE309
MESSAGECommand 'Finalizing virtual machine recovery' has failed.
Additional info:------------------------
Error code: 61
Module: 309
LineInfo: 0x4A8728DC8A1C9519
Fields: {"$module":"management_server_vsa64_4036"}
Message: Command 'Finalizing virtual machine recovery' has failed.
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"9C07D39B-5466-4B9C-97C7-9EE8F9163FD2","$module":"management_server_vsa64_4036"}
Message: TOL: Failed to execute the command. Finalizing virtual machine recovery
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"9C07D39B-5466-4B9C-97C7-9EE8F9163FD2","$module":"virtual_center_addon_vsa64_4036"}
Message: TOL: Failed to execute the command. Finalizing virtual machine recovery
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"9C07D39B-5466-4B9C-97C7-9EE8F9163FD2","$module":"mms_vsa64_4036"}
Message: TOL: Failed to execute the command. Finalizing virtual machine recovery
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819595
Fields: {"CommandID":"9C07D39B-5466-4B9C-97C7-9EE8F9163FD2","$module":"run_vm_from_image_vsa64_4036"}
Message: TOL: Failed to execute the command. Finalizing virtual machine recovery
------------------------
Error code: 75
Module: 405
LineInfo: 0x5F349A603A399729
Fields: {"$module":"run_vm_from_image_vsa64_4036"}
Message: Failed to recover the virtual machine.
------------------------
Error code: 75
Module: 405
LineInfo: 0x819984CC28268FCE
Fields: {"$module":"run_vm_from_image_vsa64_4036"}
Message: Failed to recover virtual machine 'd2-qa-ip-Win2003R2x86_temp'.
------------------------
Error code: 75
Module: 405
LineInfo: 0x476ADBF26D208AF2
Fields: {"$module":"run_vm_from_image_vsa64_4036"}
Message: Failed to recover virtual machine 'd2-qa-ip-Win2003R2x86_temp'.
------------------------
Error code: 79
Module: 405
LineInfo: 0x6F52669DB8BF68DA
Fields: {"$module":"run_vm_from_image_vsa64_4036"}
Message: The link from '[D1-system-147-151] d2-qa-ip-Win2003R2x86_temp/_AWA_421C8783_60FA_6FD4_AD4E_22E0BE8DD_FA5EE2DD-C5E5-411D-
B996-545FC4F10715-000001.vmdk' to parent file '[D1-system-147-151] d2-qa-ip-Win2003R2x86_temp/_AWA_421C8783_60FA_6FD4_AD4E_22E0BE8DD_FA5EE2DD-C5E5-411D-
B996-545FC4F10715.vmdk' is not found.

Cause

The issue in the product will be fixed in one of the upcoming releases.

Workaround

Use regular recovery instead.

Knowledge Base

71303: Acronis Cyber Protect 15: Finalizing mounted VM fails with the error: "The link from 'xxx.vmdk' to parent file 'yyy.vmdk' is not found." if datacenter is placed in a folder

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