70418: Acronis Cyber Protect, Acronis Cyber Backup: “Internal Server Error” appears by attempt to delete or download archive from Web Restore

Last update: 16-11-2022

Symptoms

  • You have backups in the Acronis Cloud storage
  • You are trying to delete or download data from Web Restore console: https://DC-cloud.acronis.com/wr/#/enterprise/dashboard 
  • Activity fails with “Internal server error. To resolve the error, contact support with the error details”:

Cause

Cloud quota has been exceeded or has expired.

Solution

Increase the Cloud quota or register a new Cloud subscription:

More information

If you need assistance, please contact Acronis Support with a reference to this article.

 

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