69849: Acronis Cyber Protect Cloud: Backup deletion fails with "You try to delete an already deleted archive. Probably list of archives is outdated. Press refresh vault to get the actual archive list"

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Last update: 10-06-2022

Symptoms

  • Backup deletion from Backup storage tab fails with error "You try to delete an already deleted archive. Probably list of archives is outdated. Press refresh vault to get the actual archive list"
  • An old deleted backup or archive re-appears in Backup storage tab

Cause

The deleted backup still appears in the list because the list of archives was not refreshed automatically.

Solution

Click Refresh in the Actions pane to update the list of backups on storage.

To stop the issue from reoccurring, remove the backup location and add it again.

Collect information

If the backup does not disappear after refreshing the location, please collect system information from the affected Agent machine and contact Acronis Support with a reference to this article.

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