Symptoms

You receive the following warning during installation, and/or when attempting to create and edit plans:

Machine is running Microsoft Windows 11.0.14393. Backup functionality is not fully supported for versions higher than Microsoft Windows 10.0.19042. To ensure full data protection, upgrade Acronis Cyber Backup to the latest version

OR

This machine is running Microsoft SQL Server 2019. Backup functionality is not fully supported for versions higher than Microsoft SQL Server 2017. To ensure full data protection, upgrade Acronis Cyber Backup to the latest version.

Solution

We strongly recommend using the latest version of Acronis products to get the full and most stable experience and the latest fixes. Acronis Cyber Backup 12.5 has not been tested with the most recent Windows updates and stable functionality on these versions is not guaranteed. Upgrade to Acronis Cyber Protect 15 for full support of current operating systems and Microsoft SQL Server versions.

You can receive upgrade licenses to Acronis Cyber Protect 15 (Cyber Backup edition) if you have a perpetual license with a valid Acronis Advantage Premier support program or a valid subscription license of a product eligible for an upgrade. See Acronis Cyber Protect 15: How to download a free upgrade

See Upgrade to Acronis Cyber Protect 15 for more information about the upgrade.