Symptoms

You start a backup plan for the first time. After the first backup has not completed (for any reason), you want to delete this incomplete archive, but cannot find it under Backups.

Or you notice that space used in Acronis Cloud is larger than your backups occupy:

Cause

Incomplete backups are not displayed in Cyber Protection console.

Solution

Incomplete backups can be deleted in Web Restore Console:

1. In Devices, select the machine you want to delete backups for.
2. Click Recovery:
   
3. Click More ways to recover:
   
4. Click Download files:
   
5. Log in with your Acronis Cyber Backup Cloud credentials.

Further steps depend on whether you are using Version 11 or Version 12 backup format

Version 11 backup format: click to expand

1. Click Show incomplete backups:
   
2. Hover over the backup you want to delete, click the gear button, and then click Remove:
   

Version 12 backup format: click to expand

 

There is no dedicated button for showing incomplete backups.

Incomplete backups can be identified by unexpectedly small size: see example on the image below

If you try to browse contents of the incomplete backup, it will be displayed as empty

Select the backup that you want to delete, then click Delete in the menu on the right:

Confirm backup deletion.

 

More information

After first backup completes successfully, all subsequent backups within the same backup plan will appear in the Backups tab even if not complete.