This article applies to:
- Acronis True Image 2015
- You are installing Acronis True Image 2015.
- Installation fails with:
The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Issue in the Windows Installer.
- Make sure Windows Installer Service is not disabled: Start -> Run -> services.msc -> locate Windows Installer Service and check its Startup Type; it should be set to Manual or Automatic. Click Start to start the service.
- Re-register Windows Installer Service: open command Prompt (Start -> Run -> cmd) and type in:
- Follow this Microsoft KB article.
Please contact Microsoft support if the issue persists.