47330: Acronis Backup Advanced: Unable to Connect to Acronis Management Server after Update

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Last update: 04-09-2019

Recreate Connection Strings


  1. You've updated Acronis Management Server.
  2. After update Acronis Management Server service starts and stops after a while.
  3. Connection to AMS is not possible.
  4. Go to %allusersprofile%\Acronis\AMS\Logs and check a few latest logs for the following errors: 
    Module: 185
    Code: 15
    Module: management_server_vs_38774
    Line_tag: 0x27FBB047D6CE055B
    Message: Failed to initialize component 'CentralizedMachineManager'
    Module: 127
    Code: 16
    Module: management_server_vs_38774
    Line_tag: 0xC131F5921FF773F4
    Message: Can not open ADO connection 30 times
    Module: 127
    Code: 0
    Module: management_server_vs_38774
    Line_tag: 0xC131F5921FF773F0
    Message: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified


Acronis Management Server cannot connect to its SQL instance. AMS uses Connection Strings stored in the Registry. Connection Strings might got invalidated during update. 


Acronis Management Server uses custom SQL server (specified manually during installation or later):

More information

Please contact Acronis Support if you need assistance.