9762: Acronis Internet Security Suite 2010 Shows "This PC has never been scanned for viruses" even after Running a Scheduled System Scan

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Click "Fix All Issues" to run the system scan

This article applies to:

  • Acronis Backup and Security 2010
  • Acronis Internet Security Suite 2010

Symptoms

  1. You create a scheduled task to scan the system for viruses:

    Antivirus -> Virus Scan -> New Task

  2. On the Paths tab you select All Entries to scan the whole system:

  3. The task runs successfully and the system is scanned for viruses;
  4. After the scanning task completes, the product still shows that the system has not been scanned:
    Novice mode Intermediate mode Expert mode

Cause

This is an issue in the product. The computer has actually been scanned for viruses, and the warning is false.

Solution

As a workaround, click Fix All Issues -> Start:

Novice mode Intermediate mode Expert mode

The warning will then disappear.

More information

Please contact Acronis Customer Central if you need assistance.

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