9668: Acronis Backup and Security 2010 Installs Incorrectly Over Acronis True Image Home 2010 Build 7046

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Acronis Backup and Security 2010 does not overwrite the existing installation of usual Acronis True Image Home 2010 version with its own modified version of Acronis True Image Home 2010

This article applies to:

Symptoms

  1. You have Acronis True Image Home 2010 Build 7046 installed on the machine;
  2. On the same machine you install Acronis Backup and Security 2010. Upon installation attempt, there appears the following warning:

  3. You click Yes and proceed with the product installation;
  4. After the installation, the existing version of Acronis True Image Home 2010 is not overwritten by the one from Acronis Backup and Security 2010. This manifests in the following ways:
    • On product start, it says Acronis True Image Home 2010 instead of Acronis Backup and Security 2010:

      Acronis True Image Home 2010

      Acronis Backup and Security 2010

    • In Backup options, there is no Virus scan available:

      Acronis True Image Home 2010

      Acronis Backup and Security 2010

    • The serial and build number of Acronis True Image Home 2010 remain the same as before. See also Viewing Build Number in Acronis True Image Home.

Cause

Installation of Acronis Backup and Security 2010 does not overwrite or update the existing version of Acronis True Image Home 2010.

Solution

  1. Uninstall both products from the system through Add or Remove Programs:
    • Select Acronis Backup and Security 2010 and click Remove:

    • Select Acronis True Image Home 2010 and click Remove:

  2. Reboot the machine.
  3. Install Acronis Backup and Security 2010.

More information

Acronis Backup and Security 2010 already includes a modified version of Acronis True Image Home 2010. It is not possible to have both Acronis Backup and Security 2010 and usual version of Acronis True Image Home 2010 installed together.

The main difference between Acronis True Image Home 2010 modification included in Acronis Backup and Security 2010 and usual Acronis True Image Home 2010 is in licensing:

  • Acronis Backup and Security 2010 licensing is subscription based (1 year for 3 machines).
  • Acronis True Image Home 2010 licensing is permanent (permanent for 1 machine).

In addition, Acronis Backup and Security 2010 modification is specially designed and tested to work in this bundle, and to prevent any incompatibility issues - only one product can be installed on the machine at the same time.

See also Acronis Backup and Security 2010 License Policy.

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