9567: Acronis Backup & Recovery 10: "Files in Use" and "explorer.exe" Warning during Installation

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Log off from the machine and then log back on to avoid the issue

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Server for Windows (Standalone)
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Workstation (Standalone)
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

Attended product installation in Windows pauses with the following warning message:

Cause

Explorer.exe is an executable file for Windows Explorer.

The product needs to modify Windows Explorer to add the ability to explore and mount Acronis Backup & Recovery 10 archives (*.TIB).

Solution

Click Continue to finish the installation. The explorer.exe process will be automatically restarted after the installation completes.

More information

(!) Unattended installation completes successfully without the warning and without a reboot.

You can also log off and then log back on before the installation to avoid the prompt.

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