9274: Acronis Backup & Recovery 10: Troubleshooting Issues with Tape Devices

Detailed instructions on how to troubleshoot issues with tape drives and Windows editions of Acronis Backup & Recovery 10

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition
  • Acronis Backup & Recovery 10 Server for Windows
  • Acronis Backup & Recovery 10 Workstation
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition

Introduction

First of all, please see Acronis Backup & Recovery 10 Tape Support in Windows Server 2008 R2 and Windows 7, Acronis Backup & Recovery 10 Tape Support, and Acronis Products Cannot Access Tape Drives if There Is Symantec's Backup Exec Installed to check if the tape device is compatible with the environment. Please keep in mind that:

  • Acronis Storage Node does not support tape drives in Windows 7 and Windows 2008 Server R2;
  • Acronis Backup & Recovery 10 can not backup to and restore from tapes in presence of Symantec software;
  • Tape backups created to Acronis Storage Node and to a locally attached tape have different formats and are not compatible with each other.

Solution

Acronis Backup & Recovery 10 does not detect tape drives

Acronis Backup & Recovery 10 fails to back up to tape drives

Acronis Backup & Recovery 10 fails to restore from tape drives

Backups created on a tape drive attached to Acronis Backup & Recovery 10 Agent for Windows or from Acronis Bootable Media can be restored only by the local version or from Acronis Bootable Media from the tape attached to the same machine directly. Tape backups created through Acronis Storage Node can be restored only via Acronis Storage Node.

File-level recovery of disks/partitions backups is not supported for backups created to a locally attached tape drives.

File-level recovery of disks/partitions backups attached to Acronis Storage Node is possible, but can take a considerable time (up to 1-2 days).

When browsing to the archives stored on the tapes, please point at the personal or centralized vault for the tape device and click Refresh button twice to update the archives list. See Acronis Backup & Recovery 10: Backup on Tape Appears Only After Clicking "Refresh" Twice.


More information

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