Local version supports only SCSI and USB tape drives.

Local version does not support tape libraries or autoloaders.

1. Make sure the latest firmware for the tape drive is installed in the system. Contact the tape drive vendor to get the most up-to-date drivers.
2. Make sure that the tape drive is installed properly:
   
   • Attach a SCSI controller to the machine with Acronis Backup & Recovery 10 Agent for Windows installed;
   • Install a SCSI driver (Control Panel -> System -> Install hardware tab -> Device manager), select a SCSI device, right-click on it and select Properties. On the Driver tab select Update driver, and provide path to the driver;
   • Attach a tape device to the SCSI controller;
   • Install a driver for the tape device.
3. If there is a third party application (like Symantec Backup Exec) that has access to the tape device, then it may block Acronis modules from accessing it. Try temporarily uninstalling any respective applications, reboot the machine and see if the tape is accessible.
4. If local version still cannot detect the tape drive, then do the following:
   1. Download a special Acronis utility from http://download.acronis.com/support/tapes.zip
   2. Unpack the archive to C:\
   3. Start the command prompt (Start -> Run -> cmd);
   4. Run the following command:
      

      C:\tapes.exe > c:\tapes.txt

   5. Locate the C:\tapes.txt file;
   6. Get AcronisInfo Utility output;
   7. Provide the exact model of the tape device and a screenshot displaying the issue;
   8. Contact Acronis Support with reference to this article and attach all the collected information to your request.

Acronis Storage Node supports SCSI and USB tape drives and autoloaders.

Acronis Storage Node accesses tape drives through Windows Removable Storage Management (RSM).

1. Check that RSM is not Disabled and its Startup Type is set to Manual. Click for instructions.
2. Verify that Acronis Storage Node runs under Administrator account in Start-Run -> services.msc
3. Prepare tapes for backup using RSM on the machine with Acronis Storage Node installed. Click for instructions.

If the locally attached tape drive is not detected in Acronis Bootable Media, try the following:

1. Boot from Acronis Backup & Recovery 10 Bootable Media disc and press F11 key after the "Starting Acronis Loader..." message appears and you get to the selection screen.

2. After you get the "Linux Kernel Settings" prompt, please remove the word "quiet", click on the "OK" button and select Acronis Backup & Recovery 10 item to boot.

3. Wait for # prompt to appear and issue the following commands in the prompt, hitting Enter after each of them:

echo "engage scsi" > /proc/driver/cciss/cciss0
echo "engage scsi" > /proc/driver/cciss/cciss1
echo "engage scsi" > /proc/driver/cciss/cciss2
echo "engage scsi" > /proc/driver/cciss/cciss3
echo "engage scsi" > /proc/driver/cciss/cciss4
echo "engage scsi" > /proc/driver/cciss/cciss5
echo "engage scsi" > /proc/driver/cciss/cciss6
echo "engage scsi" > /proc/driver/cciss/cciss7
echo "engage scsi" > /proc/driver/cciss/cciss8
echo "engage scsi" > /proc/driver/cciss/cciss9
/bin/product

4. Once the product GUI is loaded, check if Tape drive is recognized in Back up or Recovery dialogue boxes.

5. If it is still unrecognized, do the following:

• Go to Help -> Collect system information and save the resulting archive;
• Specify the model of the tape device and tape media used;
• Contact Acronis Support with reference to this articles and the collected archive.

1. Make sure the latest firmware for the SCSI/USB tape drive is installed in the system. Contact the tape drive vendor to get the most up-to-date drivers.
2. Disable the silent mode in Acronis Backup & Recovery 10:
   
   • Edit the backup task, go to Backup Creation Options -> Error handling;
   • Disable the option Do not show messages and dialogs while processing (silent mode).
3. Try different types of tape media, disable compression on the tape device;
4. If the backup to tape drives still fails, do the following:
   1. Get Acronis Info Utility output after reproducing the issue and specify the time of failure;
   2. Provide a step-by-step description of the issue with screenshots displaying your actions;
   3. Specify the model of the tape device and tape media used;
   4. Contact Acronis Support with reference to this articles and all the collected information.

1. Make sure that Acronis Storage Node starts under account with administrative privileges. Go to Start-Run -> services.msc, find Acronis Storage Node, double-click the service and specify administrator credentials in Log In tab;
2. Check that RSM is not Disabled and its Startup Type is set to Manual. Click for instructions;
3. Disable the silent mode:
   
   • Edit the backup task, go to Backup Options -> Error handling;
   • Disable the option Do not show messages and dialogs while processing (silent mode).
4. If the backup still fails, set tapes as Free and recreate the RSM database. Click for instructions;
5. Go to Removable Storage Management in Start - Run - compmgmt.msc - Storage - Removable Storage and check that tapes format type is not Symantec BackupExec
6. If the backup to tape drives still fails, do the following:
   1. Get AcronisInfo Utility output and specify the exact time of failure;
   2. Provide a step-by-step description of the issue with screenshots displaying your actions
   3. Specify the exact model of the tape device;
   4. Get screenshots of the Free media pool (Start -> Run -> ntmsmgr.msc -> Media Pools -> Free);
   5. Contact Acronis Support with reference to this articles and all the collected information.

Please do the following:

1. Provide exact description of the issue, screenshot of the error message (if any), and specify whether there is a multivolume archive saved to a tape (full and its relevant incremental backups), or there is only one full backup;
2. Specify the exact model of the tape device and tape media backups are saved to;
3. Collect AcronisInfo Utility output from the Acronis Backup & Recovery 10 Remote Agent ;
4. Contact Acronis Support with reference to this articles and all the collected information.

1. Make sure that Acronis Storage Node is service is started under account with administrative rights;
2. Check that RSM is not Disabled and its Startup Type is set to Manual. Click for instructions;
3. If there are issues with getting the list of backups on a tape, then the cause could be in either Acronis tape database or RSM database: Recreate the RSM database. (To be on the safe side, save the current database by renaming the existing \Windows\system32\NtmsData\ folder to NtmsDataOld).
4. If the issue persists, do the following:
   1. Provide exact description of the issue, including answers to the following questions:
      
      • Are there several backups saved under different user accounts to the same tape?
      • Are there multivolume archives saved to the tape (full and its relevant incremental backups), or there are only full backups present (specify the approximate quantity and structure)?
   2. Get a screenshot of the error and a screenshot of centralized vault contents as they are displayed
   3. Specify the model of the tape device and the tape media used;
   4. Get the Operation log if available (in the main window of the program click Tools -> Show log, and save the logs);
   5. Get AcronisInfo Utility from Acronis Storage Node and Acronis Backup & Recovery 10 Agent machine or Linux system report and log if you are restoring using bootable CD
   6. Contact Acronis Support with reference to this articles and all the collected information.