8956: Acronis Backup & Recovery 10 Cannot Browse Shares on SMB Clients with No UTF-8 Support

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Operating Systems:

Insert the "export NOSMBFS=1" to /usr/sbin/acronis_mms to fix the issue

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Server for Linux (Standalone)
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

  1. You connect to an Acronis Agent for Linux and try to browse to a backup on SMB share;
  2. The wizard shows subfolders in the share similar to:

    :x2e
    :x31
    :x32
    :x33
    :x34

  3. The share cannot be browsed.

Cause

The SMB client does not have UTF-8 support.

Solution

On the machine where the Acronis Agent for Linux is installed, insert the export NOSMBFS=1 line to /usr/sbin/acronis_mms, and restart Acronis Managed Machine service:

# /etc/init.d/acronis_mms restart

The acronis_mms should look like this:

#!/bin/bash

[ -r /usr/lib/Acronis/system_libs/config ] && . /usr/lib/Acronis/system_libs/config
IFS=""
ulimit -s 2048
export NOSMBFS=1
if [ ! -z "$WRAPPER" ]; then
exec $WRAPPER --library-path /usr/lib/Acronis/system_libs:/usr/lib/Acronis/Common:/usr/lib/Acronis/BackupAndRecovery/Common
/usr/lib/Acronis/BackupAndRecovery/mms $*
else
export LD_LIBRARY_PATH=/usr/lib/Acronis/system_libs:/usr/lib/Acronis/Common:/usr/lib/Acronis/BackupAndRecovery/Common
exec $WRAPPER /usr/lib/Acronis/BackupAndRecovery/mms $*
fi

More information

Modern SMB clients have UTF-8 support.

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