Make sure the backup is run under administrator or that you back up without using VSS

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition
• Acronis Backup & Recovery 10 Server for Windows (Standalone)

Symptoms

1. Using Acronis Backup & Recovery 10, you create a backup task in Windows 7;
2. Under Backup options, you set Volume Shadow Copy Service -> Create snapshots using VSS:

   

3. You deploy the backup task through a centralized policy;
4. The backup fails with the following error message:

   Failed to read data from sector 2,048

Cause

To run a backup using VSS under Windows 7, the user account under which the Managed Machine Service is running must have administrator rights.

Solution

There are two possible solutions:

• Run the backup without using VSS: Backup options -> Volume Shadow Copy Service -> Create snapshots without using VSS;
• Run the backup under user account that is a member of Administrator group.

More information

See also Acronis Backup & Recovery 10: Using Microsoft VSS instead of Acronis VSS.