How to export the product's operation log in XML format
This article applies to:
Operation log helps Acronis Customer Central Representatives troubleshoot an issue with the product. It is strongly recommended to have an export of the log when submitting a support request to Acronis Customer Central.
- Start the product if you have a standalone edition, or run the Acronis Management Console and connect it to the Acronis Agent if you have an advanced edition;
- Click Backup plans and tasks and select the task that failed. Click View log:
- You may want to set the the date range using the From and To fields:
- Click Save all to file:
You may also view the exported log in a text editor (e.g. Notepad) or Microsoft Excel.