8434: Acronis Backup & Recovery 10: Exporting Operation Log

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Operating Systems: 

How to export the product's operation log in XML format

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Introduction

Operation log helps Acronis Customer Central Representatives troubleshoot an issue with the product. It is strongly recommended to have an export of the log when submitting a support request to Acronis Customer Central.

Solution

  1. Start the product if you have a standalone edition, or run the Acronis Management Console and connect it to the Acronis Agent if you have an advanced edition;
  2. Click Backup plans and tasks and select the task that failed. Click View log:

  3. You may want to set the the date range using the From and To fields:

  4. Click Save all to file:

More information

You may also view the exported log in a text editor (e.g. Notepad) or Microsoft Excel.

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