Update and repair Windows Installer to fix the issue
This article applies to:
- All Acronis products
An attempt to install Acronis software fails with the following error message:
...not a valid Win32 application
Corrupted installation file (e.g. due to incomplete download) or corrupted Windows Installer configuration.
- Redownload the latest build of the product. See Downloading the Latest Build of Acronis Software. Check that the installation file is correct and was not corrupted during the download: see How to verify if Acronis installation file has been downloaded correctly
- Try updating and repairing Windows Installer. See Microsoft Knowledge Base Article 942288;
- Reattempt the installation.
If the solution does not help, try removing security software that you may have and reattempt the installation.