8223: Acronis True Image Home 2010: Scheduled E-Mail Backup Fails if Microsoft Outlook Is Running

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This has been fixed

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Symptoms

  1. Using Acronis True Image Home 2010, you schedule an E-mail backup (Backup -> Files&Folders -> E-mail backup) of Microsoft Outlook;
  2. You leave Microsoft Outlook running;
  3. The backup task attempts to run on the scheduled time but fails with an error message similar to the following one:

    Failed to back up file or folder 'Microsoft Office
    Outlook:/Profiles/Outlook/EF2A94EED67A8A4C9E89D75DC653E6A0/'. (0x580007)

Cause

Issue in the product.

Solution

This has been fixed and the fix is available in the latest build of Acronis True Image Home 2010. See Installation of the latest update of an Acronis product.

More information

This has been fixed.

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