8153: Getting Support through Acronis Website

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Last update: 02-05-2022

To get Support go to the Acronis website - you should be automatically redirected to the local web-site according to your location. If not - then please choose the local web-site from the Choose your region menu at the top. After that go to the "Support" tab.

Welcome to Acronis Customer Service and Support Portal. Here you can use our self-help resources and contact Acronis Customer Central.

You want to quickly find a solution, a how-to guide, documentation or the newest product update

Select a product or product family to find how-to guides and solutions for known issues:

You can also download latest product updates, retrieve a lost serial number, submit feedback, find documentation for our products or post your question in Acronis Community:

Or browse the Knowledge base:

You have an Acronis product and want to contact support

Check your support options in List of support options for Acronis products.
  1. Click Contact Support:

  2. Select Technical assistance:
  3. Log in to your account:
  4. Navigate to the Support tab:

  5. Select Technical assistance:
  6. Select an available option:

You don't have an Acronis product yet and have a question

  1. Click Contact support:
  2. Select Trial/Pre-sales/Licensing question:
  3. Select an option:

You want to see your open tickets

  1. Log in to your Acronis account.
  2. Click the profile icon, and then click Support requests: