7992: Acronis Backup & Recovery 10: Scheduled Backup Fails with "Cannot find the object's meta info" in the Log

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Operating Systems: 

Remove the scheduled tasks, zap the scheduled tasks, and recreate the tasks to fix the issue

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Server for Windows (Standalone)
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Workstation (Standalone)
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

  1. Scheduled tasks of Acronis Backup & Recovery 10 fail to run;
  2. The operation log of the product has an error entry similar to the following one:

    Type: Error
    Date and time: 27/1/2010 2:07:11 PM
    Backup plan: [None]
    Task: [None]
    Code: 10,223,619(0x9C0003)
    Module: 156
    Owner:
    Message:
    Cannot find the object's meta info.
    Additional info:
    --------------------
    Error code: 3
    Module: 156
    LineInfo: 7e90832cff02928b
    Fields: $module : D:\Acronis\BackupAndRecovery\mms.exe
    Message: Cannot find the object's meta info.

Cause

Unidentified.

Solution

As a workaround, do the following:

(!) This workaround will also affect the backup tasks schedule for other Acronis products like Acronis Recovery for MS SQL Server or Acronis Recovery for Microsoft Exchange: the schedule will get reset for all the tasks.

  1. Revoke the backup policy from the Acronis Agents/Group which are failing to perform the backup or connect to the Acronis Agents directly and delete the current backup plan;
  2. Delete the contents of the TasksStorage folder on the machine where the Acronis Agent is installed, located at:
    • Windows Vista, Windows Server 2008, Windows 7: \ProgramData\Acronis\BackupAndRecovery\MMS\TasksStorage
    • Windows XP/2000/2003: \Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\TasksStorage
  3. Delete all scheduled tasks on the machine where the Acronis Agent is installed:
    • Browse to the installation folder, which by default is:
      • Windows 32 bit: \Program Files\Acronis\BackupAndRecovery\
      • Windows 64 bit: \Program Files (x86)\Acronis\BackupAndRecovery\
    • Run the schedmgr.exe file, and issue the following command:

      task zap

  4. Recreate the scheduled tasks.

More information

Please contact Acronis Customer Central if you have questions or need assistance.

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