Start TimounterMonitor.exe, and mount the image again

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Server for Windows (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Workstation (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

1. Using Acronis Backup & Recovery 10, you successfully mount an image:

   

2. The mounted image, however, is not displayed in Windows Explorer. Windows Disk Manager shows that no drive letter has been assigned to the image:

   

3. Any attempt to assign a drive letter fails:

   

Cause

The TimounterMonitor.exe process was not running when the product was mounting the image.

Solution

• Unmount the image from Acronis Backup & Recovery 10;
• Run the following file on the machine:

  Windows 32 bit: \Program Files\Common Files\Acronis\Timounter\Timountermonitor.exe
  Windows 64 bit: \Program Files (x86)\Common Files\Acronis\Timounter\Timountermonitor.exe

• Mount the image again.

More information

Feel free to contact Acronis Support if you have further questions or need assistance.