7488: Acronis Recovery for Microsoft Exchange Shows No Storage Groups in the Backup Information Stores Wizard

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Operating Systems: 

Reinstall the product to fix the issue

This article applies to:


  1. The Backup Information Stores wizard shows no Storage Groups;
  2. In the Application Log there is an error entry similar to the following one:

    Faulting application msexchange_powershell_impersonator.exe, version,
    time stamp 0x4938003d, faulting module USER32.dll, version 6.0.6002.18005, time
    stamp 0x49e03824, exception code 0xc0000142, fault offset 0x0006f04e, process
    id 0xcbc, application start time 0x01ca5d11b84186ed

    (!) For information on how to view the Application Log please see Microsoft TechNet Article: How to View the Application Log in Event Viewer


Installation of the product was corrupted.


Reinstall the product as described in Updating Acronis Recovery for Microsoft Exchange.

More information

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