71899: Acronis Cyber Protect Cloud: Backup fails with "Operation failed due to a temporary issue in the cloud storage" and "Object is invalid" errors

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    Last update: 20-03-2023

    Symptoms

    • Backup fails with "Operation failed due to a temporary issue in the cloud storage"
    • In the activity details, you see the errors "Object is invalid", "Invalid descriptor":

       

    Cause

    An issue with the backup source: it is unavailable, or there are too many operations ongoing at the moment.

    Troubleshooting

    1. If you're backing up a network share or NAS, make sure there are no frequent disconnections in the network.
    2. Another reason is that too many handles are simultaneously opened on the volume where the issue occurs:
    • Check the path in the error message
    • Re-schedule the backup to another time or exclude the directory from backup

    More information

    If the steps above didn't help to reveal the problem, contact Acronis Support with reference to this article.

     

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