71888: Acronis Cyber Protect Cloud: Backup fails with "Operation failed due to a temporary issue in the cloud storage" on macOS Big Sur or newer

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Operating Systems: 

Last update: 16-03-2023

Symptoms

  • You are backing up a device with macOS Big Sur or newer OS version
  • Backup randomly fails with "Operation failed due to a temporary issue in the cloud storage"
  • In the error details, you see the message "Interrupted system call"

     

Cause

An issue the last macOS versions: EINTR error is returned. For more details, see this article

New retries will be added in the nearest agent release to resolve the issue.

In the meantime, please follow the workaround below:

Workaround

To resolve the issue, restart the backup.

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