Symptoms

• You have created a protection plan with Antivirus & Antimalware protection module enabled
• After applying the plan, you have noticed that the "network-isolation-unit" causes a high CPU usage, up to 50-90%

Cause

Issue in the product.

This issue will be resolved in an upcoming release.

In the meantime, please follow the workaround below:

Workaround

1. Check if the Windows Defender Firewall service is enabled and running on the affected machines. If the service is disabled, consider enabling it.
2. If the Windows Defender Firewall service is disabled and you don't want to enable it, please replace the unit version to the new one by doing the following: 

• Stop the network-isolation-unit:
  start cmd.exe with administrator privileges and run

  net stop aakore 
  

• Download new binaries:
  • For 64 bit machines download from here
  • For 32 bit machines download from here
• Download wdf_plugin.dll:
  • For 64 bit machines download from here
  • For 32 bit machines download from here
• Replace new binaries:
  replace network-isolation-unit.exe in the C:\Program Files\Common Files\Acronis\Agent\bin
  replace wdf_plugin.dll in the C:\Program Files\Common Files\Acronis\Agent\lib\network-isolation-unit
• Start the network-isolation-unit:
  start cmd.exe with administrator privileges and run

   net start aakore  

More information

For further assistance, please contact Acronis Support with a reference to this article.