Symptoms

• You are using the storage abgw-sin2-acs1.acronis.com on SG1 DC
• Since the beginning of March, backups have been failing with “[Archive Server]: Storage request timeout” or "The cloud storage is temporarily unavailable"

Cause

Issue is caused by lack of hardware.

Acronis Development team is working on a fix.

This article will be updated as soon as the issue is resolved.