71837: Acronis Cyber Protect: Cloud backups fail with "Storage request timeout" on SG1 DC

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Last update: 20-03-2023


  • You are using the storage abgw-sin2-acs1.acronis.com on SG1 DC
  • Since the beginning of March, backups have been failing with “[Archive Server]: Storage request timeout” or "The cloud storage is temporarily unavailable"


Issue is caused by lack of hardware.

Acronis Development team is working on a fix.

This article will be updated as soon as the issue is resolved.